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Orders are processed Monday through Friday and are shipped within 12-14 business days of-placement, excluding weekends and public holidays.

Rush Shipping is also available. Rush orders are shipped within 4-7 business days.

Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.

We are not responsible for lost or stolen packages or packages delayed in transit.

If an incorrect shipping address is provided by a customer, the order will be returned to PlanetJAG and the cost of re-shipping the order will be covered by the customer.